Who may request a correction
Anyone. Businesses that are the subject of a record, members of the public, regulators, laboratories, and journalists may all request a correction. Businesses may also claim their record to respond directly.
How to request one
- Identify the record and the specific statement in dispute.
- State what you believe the record should say.
- Attach primary documentation where possible — an official record, a licence, a laboratory document, or formal correspondence.
- Submit through the correction-request intake. The form opens with the “Correction request” type selected; attach your documentation there.
Requests are private. The fact that a correction has been requested is not published until a decision is made.
How requests are handled
- Receipt is acknowledged.
- A reviewer without a conflict of interest assesses the request against the record's sources and the supplied documentation.
- Where the record is wrong, it is corrected and the change is logged with the date and reason.
- Where the record is right, the requester is told why, with reference to the sources.
- Where the evidence is inconclusive, the record is labelled “under review” or “disputed” rather than left unchanged.
Right of reply
When a published finding concerns an identifiable business, that business may publish a response alongside the finding. Responses are labelled as the business's statement and are not edited except to remove personal information about third parties.
The correction log
Every change to a published record — corrections, updated documents, status changes, and removals — is timestamped and shown on the record's timeline. Corrections are not silent. Removed content is replaced with a notice stating that content was removed and why, unless doing so would itself cause harm.
What a correction is not
A correction request is not a mechanism for removing accurate, source-backed information because it is unfavourable. Payment, legal pressure, or commercial relationship does not affect the outcome. See Funding & Independence.